Registration on file

Joanna Lum Wai, NCPS

Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of experience.

About Joanna

Joanna Lum Wai is a counsellor practising in the United Kingdom with nine years of experience. She works with people struggling with stress, anxiety, trauma and abuse, low self-esteem, and life transitions. Joanna treats everyone with sensitivity and respect and aims to make the first steps into therapy feel approachable and manageable.

She adapts conversations and plans to match each person’s situation. Sessions focus on what matters to the individual, whether that is building confidence, coping after loss, or managing anger and sleep problems.

Background and approach

Joanna also supports people facing burnout and compassion fatigue and those dealing with relationship or intimacy-related concerns. Her background includes a range of therapeutic approaches. She draws on client-centred work to create a listening space and uses cognitive behavioural ideas to help change unhelpful thoughts and behaviours.

Joanna also uses EMDR for trauma-related distress and psychodynamic ways of looking at patterns that repeat in relationships. Joanna has experience supporting people with additional issues such as ageing and geriatric concerns, caregiver stress, blended family challenges, and grief at end of life. She is familiar with difficulties linked to ADHD, eating and sleeping problems, and feelings of isolation or emptiness.

Sessions are offered in English and delivered remotely by video call, phone, live chat, or text messaging. She is registered with NCPS and works within the UK. If someone is ready to begin, Joanna asks them to complete a short matching questionnaire and schedule a session that fits their needs.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
NCPS	NCS20-00133	May 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Joanna lists on their public professional profile, in their own terms.

Stress, Anxiety
Trauma and abuse
Self esteem
Coping with life changes
Compassion fatigue
LGBT
Relationship issues
Family conflicts
Grief
Intimacy-related issues
Eating disorders
Sleeping disorders
Anger management
Career difficulties
Depression
ADHD
Aging and geriatric issues
Attachment issues
Blended family issues
Caregiver issues and stress
Communication problems
Coping with natural or human-caused disaster
Divorce and separation
Emptiness
Family problems
Forgiveness
Guilt and shame
HIV / AIDS
Hospice and end-of-life counselling
Isolation / loneliness
Jealousy
Life purpose
Midlife crisis
Veteran and Armed Forces Issues
Obsessions, compulsions, and OCD
Phobias
Polyamory / non-monogamous relationships
Post-traumatic stress
Prejudice and discrimination
Seasonal Affective Disorder (SAD)
Self-love
Sexual assault and abuse
Sexuality
Social anxiety and phobia
Women's issues
Young adult issues

Ways of working Joanna names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

Approaches for trauma and everyday struggles online

Joanna draws on client-centred work that focuses on the person in front of her and what they need from sessions. This approach is about listening carefully and shaping conversations around the person's priorities and values.

She also uses cognitive behavioural therapy, which looks at unhelpful thoughts and behaviours and teaches practical strategies to manage anxiety, low mood, sleep problems and stress. For people affected by traumatic memories, Joanna may use EMDR - an approach that helps process distressing events and reduce their emotional charge.

Finding the right approach is part of therapy. Joanna will talk with each person about their goals and preferences and then suggest techniques to try. That decision is collaborative and can change as therapy progresses.

Online work is offered by video call, phone, live chat or text-based messaging. Video calls allow face-to-face conversation when visual cues help. Phone sessions can be a good option when bandwidth is limited or a shorter check-in is needed. Live chat and text messaging suit people who prefer writing or need flexible, on-the-go contact. These formats make it easier to fit therapy into a busy life and keep continuity between sessions.

Frequently asked

What kinds of problems can I bring to counselling?

Joanna works with stress, anxiety, trauma and abuse, low self-esteem, grief, relationship and intimacy issues, anger, sleep and eating problems, depression, ADHD and career concerns among other difficulties.

How would Joanna describe her therapeutic style?

She uses a warm, client-centred style that adapts to each person. Sessions combine listening with practical tools from cognitive behavioural approaches and trauma-focused methods where helpful.

What is her professional background?

Joanna has nine years of professional experience working in counselling roles and with people affected by trauma, stress and life changes.

What credentials and region apply?

She is registered with NCPS and practises in the United Kingdom.

Which languages are supported and can international clients join?

Sessions are offered in English. Joanna is not accepting international clients at this time.

Which session formats are available?

She offers video calls, phone sessions, live chat, and text-based messaging to suit different needs and schedules.

How do fees and payments work?

Costs vary with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

What should I do to begin working with her?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.