Registration on file

Madeleine Heffernan, BACP

Madeleine Heffernan is a counsellor practising in the United Kingdom who helps people coping with stress, anxiety, depression, trauma and abuse, and relationship and family challenges.

Stress, Anxiety
Relationship issues
Family conflicts
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About Madeleine

Madeleine Heffernan is a counsellor practising in the United Kingdom who helps people coping with stress, anxiety, depression, trauma and abuse, and relationship and family challenges. She also supports people dealing with grief, addictions, intimacy and eating concerns, ADHD, and career or life transitions. Madeleine draws on a range of approaches and tailors each session to the person's needs and goals.

She works collaboratively and aims to build on the strengths a person already has.

Background and approach

Sessions may involve listening, talking through life events, and making sense of past patterns that still affect day-to-day life. Madeleine offers practical tasks or observations between sessions when that feels useful to the person. Her practice uses a mixture of therapies such as Trauma-Focused Therapy, attachment-based ideas and Cognitive Behavioural Therapy, alongside emotionally-focused and mindfulness approaches.

These methods give different ways to understand feelings, thoughts and relationships so people can try what helps them most. Madeleine is a BACP counsellor with eight years' experience. She runs remote sessions by video, phone, live chat or text messaging, and replies to messages daily during set hours.

Sessions aim to be flexible to fit into busy lives and commitments. People starting work with Madeleine begin with a short matching questionnaire and then schedule sessions according to her available times. She frames therapy as a partnership and focuses on practical steps as well as understanding deeper patterns.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	383790	April 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Madeleine lists on their public professional profile, in their own terms.

Ways of working Madeleine names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How attachment, trauma and CBT work online

Attachment-based work looks at patterns in relationships and how early connections shape current emotional responses. Online sessions can help people notice these patterns and try new ways of relating in day-to-day life.

Trauma-focused therapy aims to help people process distressing experiences and reduce the hold those memories have on everyday functioning. In remote sessions the therapist uses guided conversation and grounding techniques to help people manage strong emotions and build coping strategies.

Cognitive Behavioural Therapy (CBT) focuses on how thoughts and behaviours interact. It teaches practical tools to challenge unhelpful thinking and test new behaviours between sessions, which suits both video work and brief written tasks via messaging.

Finding the right approach is part of the process and is decided together. The therapist will talk through goals, preferences and what feels manageable, and then try approaches that match those priorities. This collaborative way helps tailor therapy as things change over time.

Online therapy offers practical flexibility. Video calls make it possible to have face-to-face interaction from a chosen location, phone sessions work well when bandwidth or camera use is a concern, and live chat or text messaging allow shorter check-ins or written reflections. These options help people fit therapy around work, caregiving and other commitments, while still getting consistent support from registered or accredited professionals.

Frequently asked

What concerns does Madeleine help with?

She supports people with stress, anxiety, depression, trauma and abuse, relationship and family difficulties, grief, addictions, eating and intimacy issues, ADHD and other life changes.

How would you describe her therapeutic style?

Her style is collaborative and practical. She listens, helps make sense of patterns, and offers tasks or observations to try between sessions when helpful.

What is her background and experience?

She has eight years of experience working in counselling and psychotherapy settings and uses a blend of approaches to meet different needs.

What credentials and location are listed?

Madeleine is registered with the British Association for Counselling and Psychotherapy (BACP) and is based in the United Kingdom.

Which languages are supported and can she work internationally?

Sessions are offered in English. She does not accept international clients at this time.

What session formats are available online?

She offers video calls, phone sessions, live chat, and text-based messaging to suit different preferences and needs.

How does pricing work for sessions?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin therapy with her?

Start by selecting the Start Therapy button and completing a short matching questionnaire, then schedule sessions according to her listed availability.