Registration on file

Hayley Matthews, BACP, NCPS

Hayley Matthews is a therapeutic counsellor who helps people facing stress, anxiety, trauma and abuse, low self-esteem and other life challenges.

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About Hayley

Hayley Matthews is a therapeutic counsellor who helps people facing stress, anxiety, trauma and abuse, low self-esteem and other life challenges. She works in a straightforward, relational way that aims to make difficult conversations easier to start. Sessions are offered online or by phone and may include creative activities when helpful.

Hayley believes people make sense of the world in different ways, and that those patterns affect how they cope.

Background and approach

She uses a client-centred approach to listen without judgement and to help clients reflect on their life experiences. That approach is gentle and focused on understanding what matters to the individual. Alongside client-centred work, Hayley draws on cognitive behavioural ideas to look at thoughts and behaviours that maintain distress.

She also uses attachment-based thinking to understand relationship patterns and how past experiences shape present reactions. These methods are practical and aimed at helping people manage day-to-day challenges. Sessions can be short-term or longer-term depending on the person’s needs.

Hayley has experience supporting people with a wide range of concerns, from grief and relationship issues to addiction, ADHD and career stress. She often uses journaling, metaphor or creative writing where that suits the client’s style. Hayley holds membership with the British Association for Counselling and Psychotherapy, BACP, and is listed with NCPS.

Her work is clinically supervised and insured. She practises in the United Kingdom and offers services in English.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	384237	November 2026
NCPS	NCS23-01468	April 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Hayley lists on their public professional profile, in their own terms.

Ways of working Hayley names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How Hayley uses different approaches online

Attachment-based work focuses on how early relationships shape current patterns. It helps when past connections affect trust, intimacy or reactions to others. Client-centred therapy centres on the person’s experience and aims to offer genuine empathy, warmth and respect so people feel heard and understood.

Cognitive behavioural therapy, or CBT, looks at the links between thoughts, feelings and behaviours. It is useful for managing anxiety, low mood and repetitive unhelpful patterns by practising alternative ways of thinking and acting.

Choosing the right approach is part of the therapy process. Hayley will talk with each person about their needs, goals and preferences and will work collaboratively to find what helps. She often combines elements from different approaches to match what a client wants to achieve.

Online therapy offers practical flexibility. Video calls allow face-to-face conversation without travel. Phone sessions work well when a quieter place or lower bandwidth is needed. Live chat and text messaging make it easier to check in between sessions or to have shorter, more frequent contact. These options can help people fit therapy around work, family and other commitments.

Frequently asked

What concerns can Hayley help with?

Hayley supports people with stress, anxiety, trauma and abuse, depression, self-esteem and many related issues such as addiction, grief, relationship and family problems.

How would she approach therapy with me?

Her work is relational and client-centred, offering empathic listening and collaboration. She also uses techniques from cognitive behavioural therapy and attachment-based ideas when useful.

What is her background and experience?

Hayley has five years of experience working in mental health and the care sector, providing both short-term and long-term counselling to people with diverse difficulties.

What credentials and location apply to her practice?

She is a member of the British Association for Counselling and Psychotherapy, BACP, and is listed with NCPS. Hayley practises in the United Kingdom.

Which languages are available for sessions?

Sessions are offered in English.

What session formats does she offer?

Hayley provides video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How are sessions paid for and what does it cost?

Costs vary with location and therapist availability; sessions run via a subscription model that can be cancelled at any time.

How do I begin working with Hayley?

To start, select the Start Therapy button, complete a short matching questionnaire and then schedule sessions according to the therapist's availability.