Registration on file

Carol Massey, BACP

Carol Massey is a counsellor who uses a compassionate, person-centred way of working.

About Carol

Carol Massey is a counsellor who uses a compassionate, person-centred way of working. She holds BACP accreditation and brings 15 years of experience supporting people with stress, anxiety and relationship concerns. Carol focuses on practical change while listening carefully to each person’s story.

She works with intimacy-related problems, parenting strains, grief and difficulties with sleep. Addiction, anger and career-related stress are also areas she helps with. Trauma and abuse are included among her focus areas and she approaches these sensitively.

Background and approach

Carol also helps people who struggle with attachment or abandonment worries, codependency and communication problems. She has experience with issues linked to autism and Asperger syndrome, avoidant personality styles and dissociation. She is familiar with relationship arrangements that involve BDSM, kink and alternative sex culture.

Her practice draws on client-centred, existential and psychodynamic ways of working. That means conversations centre on what matters to the person, exploring meaning and looking at patterns that repeat in relationships. Sessions aim to increase understanding and to open up new ways of coping.

Sessions are offered in English and are provided across a range of online formats. Carol uses a flexible approach to meet practical needs and to support people at different stages of change.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	173493	September 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Carol lists on their public professional profile, in their own terms.

Stress, Anxiety
Relationship issues
Intimacy-related issues
Parenting issues
Self esteem
Addictions
LGBT
Family conflicts
Trauma and abuse
Grief
Sleeping disorders
Anger management
Career difficulties
Coping with life changes
Compassion fatigue
Abandonment
Attachment issues
Autism and Asperger Syndrome
Avoidant personality
BDSM, kink, and alternative sex culture
Blended family issues
Codependency
Commitment issues
Communication problems
Control issues
Dissociation
Divorce and separation
Domestic violence
Drug and alcohol addiction
Emptiness
Family problems
Fatherhood issues
Forgiveness
Guilt and shame
Impulsivity
Infidelity
Isolation / loneliness
Life purpose
Men's issues
Money and financial issues
Personality disorders
Phobias
Post-traumatic stress
Process addiction (porn, exercise, gambling)
Self-harm
Self-love
Sex addiction
Sexual assault and abuse
Sexual dysfunction
Sexuality
Social anxiety and phobia
Women's issues
Young adult issues

Ways of working Carol names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How Carol’s approaches translate to online therapy

Client-Centred Therapy places the person's experience at the heart of the work. The therapist listens deeply, reflects what is said and helps people clarify what they want to change. This approach is useful for stress, self-esteem and relationship conversations.

Existential Therapy looks at questions of meaning, choice and responsibility. It helps when life changes feel confusing or when someone struggles with emptiness or major decisions. Sessions can help people find a clearer sense of direction and personal values.

Psychodynamic Therapy pays attention to patterns that repeat across relationships and to early influences that shape behaviour. It can be helpful for attachment concerns, abandonment fears and recurrent relationship problems.

Deciding which approach fits best is part of the work. The therapist will talk with the person about their goals and preferences and then try ways of working that feel right. This is a collaborative process and plans are adjusted over time.

Online therapy offers practical flexibility. Video calls allow face-to-face conversation when that matters, phone sessions need less bandwidth and can be easier for short check-ins, and live chat or text-based messaging suit people who prefer writing or want flexible scheduling. These options make it simpler to fit therapy around family, work or daily routines while using the therapeutic approaches described above.

Frequently asked

What kinds of problems does Carol help with?

She supports people with stress, anxiety, relationship and intimacy-related problems, along with parenting, grief and sleeping difficulties. Addictions, anger and career stress are also within her focus.

How would you describe her therapeutic style?

Her work blends client-centred listening with existential questions about meaning and psychodynamic attention to recurring patterns. The aim is to increase understanding and try different ways of coping.

What is her professional background?

Carol has 15 years of experience working in therapeutic roles. She brings that practical experience to sessions and adapts her approach to each person.

Where is she based and what credential does she hold?

She practises in the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, listed as BACP.

Do sessions take place in other languages or across borders?

Sessions are offered in English. She does not accept international clients at this time.

What online session formats are available?

Therapy is offered via video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How much do sessions cost?

Cost varies with location and therapist availability; sessions use a subscription model that can be cancelled at any time.

How do I begin working with her?

Start by selecting the Start Therapy button, completing a short matching questionnaire, and then scheduling according to the therapist's availability.