Registration on file

Vickie Wai Hay Chan, BACP

Vickie Wai Hay Chan is a counsellor with 18 years of professional experience.

Stress, Anxiety
Relationship issues
Family conflicts
+30 more

About Vickie

Vickie Wai Hay Chan is a counsellor with 18 years of professional experience. She practices in the United Kingdom and speaks English, Mandarin and Cantonese. Vickie holds BACP registration, and she draws on long experience helping people navigate stress, relationship problems and mental health concerns.

Vickie trained to a postgraduate level, completing a Master’s degree in Counselling in 2006. She has worked in hospitals and social services, and in employee assistance programme settings where she supported people with work stress, crisis situations and sexual health concerns.

Background and approach

Her background includes work with grief, mood issues and trauma and abuse. Her style is grounded in person-centred ideas and family systems thinking. Sessions focus on what a person is dealing with now, and on practical steps they can try between meetings.

Vickie pays attention to attachment and communication patterns that affect relationships and intimacy. She uses Cognitive Behavioural Therapy to help people spot unhelpful thinking and try different behaviours. Emotionally-Focused Therapy ideas guide work on connection and how emotions shape interaction.

The overall aim is to help people find strengths and workable changes that fit their life. Vickie offers online support across several formats and accepts international clients. People often come to her for help with anxiety, depression, parenting strain, sexual concerns, identity and life transitions.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	391952	October 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

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Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Vickie lists on their public professional profile, in their own terms.

Ways of working Vickie names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

How her approaches translate to online counselling

Vickie blends person-centred work with Cognitive Behavioural Therapy and Emotionally-Focused Therapy ideas to help people make practical changes. Client-Centred Therapy focuses on listening and understanding a person's experience so they can find their own solutions; it is useful for building self-belief and working through life changes. Cognitive Behavioural Therapy helps people notice unhelpful thoughts and test new behaviours, which can reduce anxiety and improve mood. Emotionally-Focused Therapy pays attention to patterns of feeling and connection, which can help with intimacy and relationship strain.

Choosing the right approach is a shared process. Vickie will discuss your goals, preferences and what feels most useful, then try methods that fit your situation. She adapts techniques over time based on what is helping you make steady progress.

Online formats include video calls, phone sessions, live chat and text-based messaging so people can pick what fits their day. Video suits deeper conversations and visual connection, phone can be easier when bandwidth is limited, chat or text work for shorter check-ins or when typing feels more comfortable. These options make it easier to fit sessions around work, family life and different time zones.

Frequently asked

What concerns does she help with?

She helps with stress, anxiety, depression and relationship and intimacy-related issues, among other concerns such as grief, sleeping problems and sexual health.

How would she describe her therapeutic style?

Her approach is warm and person-centred, with attention to family patterns and attachment. She also uses Cognitive Behavioural Therapy and Emotionally-Focused Therapy ideas to guide practical work.

How much experience does she have?

She has 18 years of counselling experience, with past roles in hospitals, social services and employee assistance programmes.

What professional credentials and location are listed?

She is registered with the British Association for Counselling and Psychotherapy (BACP) and works from the United Kingdom.

Which languages are supported for sessions?

Sessions are offered in English, Mandarin and Cantonese, and she accepts clients from outside the UK.

What session formats are available?

She offers video calls, phone sessions, live chat and text-based messaging to suit different needs and schedules.

How are session costs handled?

Cost varies by location and therapist availability; sessions are arranged through a subscription model that can be cancelled at any time.

How do I begin working with her?

Use the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.