Registration on file

Raphaella Heaven, BACP

Raphaella Heaven is a counsellor who uses a client-centred approach to help people through hard times.

About Raphaella

Raphaella Heaven is a counsellor who uses a client-centred approach to help people through hard times. She works with adults on issues such as stress, anxiety, depression, relationship concerns, trauma and abuse, and grief. She aims to treat people with respect, sensitivity and compassion while tailoring sessions to each person’s needs.

She has five years of professional experience in the United Kingdom and is registered with the British Association for Counselling and Psychotherapy, BACP.

Background and approach

Her practice draws on an integrated humanistic method that keeps the person at the centre of the work and values each person’s perspective. Raphaella often uses creative tools in sessions, including pictures, music and timelines. She may invite clients to bring paper and coloured pencils or felt-tip pens to explore thoughts and feelings in non-verbal ways.

This can suit people who find drawing or making images helps them express things that are hard to say. Sessions are shaped around what each person needs, so conversations and plans change as progress is made. She emphasises practical steps and emotional support to help people cope with life changes, parenting pressures, intimacy concerns and feelings of isolation.

Raphaella frames therapy as a collaborative process aimed at building hope and gradual change. She encourages people to take small steps, and offers steady support while they work toward a more fulfilling life.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	393062	February 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

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Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Raphaella lists on their public professional profile, in their own terms.

Ways of working Raphaella names

Client-Centred Therapy

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

Client-centred ways to work online

Client-Centred Therapy places the person’s experience at the centre of sessions. The counsellor listens closely, reflects feelings back and helps the person find their own solutions. This approach suits issues such as anxiety, depression, relationship worries and grief where being heard matters.

Raphaella also uses creative, humanistic techniques in online work, such as inviting clients to draw, use timelines or bring music into sessions. These methods can help when words alone feel insufficient, and they can be adapted to video, phone or messaging formats.

Finding the right approach is part of the process. She works together with each person to choose methods that match their goals and preferences, and reviews what is working as therapy continues. This collaborative stance helps shape clear steps and realistic goals.

Online sessions offer practical flexibility. Video calls allow face-to-face conversation and visual tools, phone sessions can be easier when bandwidth is limited, and live chat or text messaging suits shorter check-ins or people who prefer writing. These options make it easier to fit therapy around work, family or health commitments while keeping the work focused and consistent.

Frequently asked

What kinds of problems does Raphaella help with?

She supports people facing stress, anxiety, depression, relationship concerns, trauma and abuse, grief, parenting pressures and related issues such as isolation and codependency.

How would sessions feel and what style does she use?

Sessions follow a client-centred style that keeps the person at the heart of the work. Conversations are warm and non-directive, with space for practical steps when helpful.

What is her professional background?

She has five years of professional experience working with adults and is based in the United Kingdom.

What credentials and location are on file?

She is affiliated with the British Association for Counselling and Psychotherapy, BACP, and practices in the United Kingdom.

Which languages does she use in sessions?

Sessions are offered in English.

Can people outside the UK work with her?

She does not accept international clients at this time.

What session formats are available online?

Therapy can be arranged as video calls, phone sessions, live chat or text-based messaging to suit different needs and schedules.

How are fees and the subscription described?

Costs vary with location and therapist arrangements; sessions are provided through a subscription model that can be cancelled at any time.