Registration on file

Pauline Crossfield, BACP

Pauline Crossfield is a counsellor who focuses on helping people manage stress, anxiety and depression.

About Pauline

Pauline Crossfield is a counsellor who focuses on helping people manage stress, anxiety and depression. She creates a calm, non-judgemental space where people can say what they are thinking and feeling. Pauline encourages small steps toward clearer thinking and steadier days.

She uses a client-centred approach that puts the person's experience at the heart of each session. That means the conversation follows what matters most to the individual rather than a fixed agenda.

Background and approach

This style suits people who need empathy, listening and practical reflection as they work through tough moments. Pauline has five years of professional experience in the United Kingdom and holds BACP accreditation. She has supported people with relationship concerns, grief, self-esteem and life changes as well as issues related to LGBT identity and compassion fatigue.

Trauma and abuse are also listed among her specialties. In sessions she focuses on understanding what is happening now and what the person wants to change. Conversations aim to build coping skills and clearer choices, not quick fixes.

Coaching elements are used when someone wants concrete steps to reach goals. People can expect a steady, respectful presence in sessions and a collaborative way of deciding next steps. Pauline works by listening carefully, reflecting what she hears, and helping people plan manageable actions.

That support is offered across phone, video, live chat and text formats.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	377574	March 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

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Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Pauline lists on their public professional profile, in their own terms.

Ways of working Pauline names

Client-Centred Therapy

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

Client-centred care and online options

Client-centred therapy places the person’s experience at the centre of the work. The therapist listens closely, reflects back what is heard and follows the individual’s priorities. This approach helps when someone needs empathy, clarity and a steady space to think through feelings and decisions.

Pauline also blends coaching-style steps when clients want practical goals and clearer next actions. This can help with coping strategies, building confidence and managing day-to-day stress. Together the approaches support people facing anxiety, depression, grief, relationship issues and trauma-related concerns.

Finding the right approach is part of the process and will be decided together. The therapist will talk about what feels most helpful and adapt the way sessions run to match a person’s needs and preferences. That collaborative planning helps people try different ways of working until they find a good fit.

Online therapy offers practical benefits for people with busy lives. Video calls let people read facial expressions and tone, while phone sessions use less bandwidth and can fit into a short break. Live chat and text-based messaging work well for brief check-ins, journalling-style reflection or when typing feels easier than speaking. These formats make it simpler to keep regular contact and to access support from different locations.

Frequently asked

What concerns does Pauline focus on?

She supports people with stress, anxiety and depression, plus relationship difficulties, grief, self-esteem and compassion fatigue. Trauma and abuse are also included among her focus areas.

How would you describe her therapeutic style?

She practises client-centred therapy, which means the conversation follows the person’s priorities and feelings. The approach emphasises listening, empathy and working together to find what helps.

What is her professional background?

She has five years of professional work experience in counselling. That time has included helping people with life changes, coaching goals, and mental health concerns like anxiety and depression.

Which credentials and region are listed?

She holds BACP accreditation and practices in the United Kingdom.

What languages are supported for sessions?

Sessions are offered in English.

Can international clients work with her?

International clients are not currently accepted.

Which session formats does she offer?

She offers video calls, phone sessions, live chat and text-based messaging to suit different needs and situations.

How are fees and the subscription handled?

Cost varies with location and therapist availability and sessions use a subscription model that can be cancelled at any time.