Registration on file

Carmen Matthews, BACP

Carmen Matthews is a counsellor practising in the United Kingdom with three years of professional experience.

Stress, Anxiety
Relationship issues
Family conflicts
+35 more

About Carmen

Carmen Matthews is a counsellor practising in the United Kingdom with three years of professional experience. She works with people facing stress, anxiety, depression and life changes. Carmen also supports those coping with relationship and family concerns, trauma and abuse, and grief.

She approaches work with a respectful, straightforward attitude and keeps things practical in sessions. Carmen believes each person knows their story best. She helps people notice their strengths and use them to tackle what feels hard.

Background and approach

Sessions aim to be a calm space to talk things through, try new ways of responding, and rebuild steadiness over time. Her style combines client-centred listening with tools from cognitive behavioural therapy and psychodynamic thinking. That means conversations focus on the person's concerns, while also looking at patterns and practical steps to change unhelpful thoughts and behaviours.

Solution-focused techniques are used when people want brief, goal-oriented work. People often come for help with attachment and abandonment worries, body image and self-esteem, codependency, or family-of-origin issues. Carmen also supports those dealing with domestic violence, addiction, dissociation and complex emotional emptiness.

She takes a measured approach with sensitive topics and offers a steady, non-judgemental presence. Therapy is presented as a collaborative journey. Carmen encourages small experiments between sessions and checks in on what helps most.

Her aim is to leave people feeling more able to cope, make clearer choices, and notice their own progress.

Details from the counsellor's public professional profile · registration number listed

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Registration

Body	Registration number	Expires
BACP	395293	November 2026

Registration details are as listed on the counsellor's public profile. You can check any number with the registering body.

Check on the BACP register

Sessions and payment

Sessions are held online through our partner platform, by video, phone or messaging depending on the counsellor.

Cost Costs are shown on the partner platform before you commit. If cost is a concern, ask about reduced-fee options.

Focus areas and approaches

Everything Carmen lists on their public professional profile, in their own terms.

Ways of working Carmen names

Naming an approach is not evidence of training in it. This directory copies what each counsellor lists and does not check training records.

Approaches that suit online counselling

Cognitive behavioural therapy helps people spot thought patterns that make feelings worse and tries practical steps to change them. It is useful for anxiety, depression and stress because it offers clear tools and exercises to try between sessions.

Client-centred therapy focuses on listening closely and following the person's pace. It helps when someone needs a supportive space to talk, be understood, and build confidence to make changes.

Finding the right approach is usually a collaborative process. The therapist will talk through options, check what feels most helpful, and adjust methods as goals evolve. That means sessions can shift between listening, exploring past patterns, or working on concrete skills depending on what the person needs.

Online therapy offers practical flexibility. Video calls let the therapist and client meet face to face when more interaction is helpful. Phone sessions use less bandwidth and can fit into a short break. Live chat and text-based messaging provide brief check-ins or ongoing written support without scheduled video time. These options make it easier to fit therapy around work, childcare or travel while keeping a consistent therapeutic relationship with a registered professional.

Frequently asked

What kinds of problems does Carmen help with?

She helps people dealing with stress, anxiety, depression, relationship and family concerns, trauma and abuse, grief and life changes.

How would you describe the therapy style?

Sessions are client-centred and practical. Conversations draw on cognitive behavioural and psychodynamic ideas, with solution-focused work for goal-oriented plans.

How much experience does she have?

Carmen has three years of professional experience working with adults on a range of concerns including trauma, attachment issues and addiction.

What credential does Carmen hold and where is she based?

She is registered with the British Association for Counselling and Psychotherapy (BACP) and practises in the United Kingdom.

Can I work with Carmen if I live outside the UK?

Sessions are offered in English and she is not currently taking international clients.

What session formats are available?

Therapy can take place via video calls, phone sessions, live chat or text-based messaging depending on what suits the person best.

How are sessions paid for and what does it cost?

Costs vary with location and therapist availability; sessions are provided through a subscription model that can be cancelled at any time.

How do I begin therapy with her?

Start by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.